When I was in Jogjakarta in April, last year, I had encountered two types of the amazing coffee that I wished to taste it for long time. The first one is Lovak Coffee, the best premium coffee on earth and the second one is the Starbucks.
After drinking Starbucks, I always search for books which is written about the Starbucks’ business. Last month, I bought a book called ” 5 Experiences Turn Startbucks to be Extraodinary” at a local bookstore in Phnom Penh. It is not easy to look for international books in Phnom Penh. I were about to order this book from ebay, luckily it was exist locally.
I’ve spent two weeks to complete this whole books. Each pages, author describes how Starbucks staffs treat their costumers. For instance, the article that I excerpted from the this book in my previous post narrated about a local Starbucks’ staff made a commitment to make a serious face man to be a smiling face one. As result that staffs received a bunch of flowers from the serious face man when she moved to another Starbucks branch.
I don’t how many coffee shop’s owners in Cambodia, read this book and apply all these theories, but I believed that applicable to all coffee shops. I regularly spend my weekend at coffee shop such Brown, Costar, Gloria Jean. Their services are acceptable, but not satisfied enough. It is just my feeling.
After reading this books, I encourage the business owner especially for those who provides services to costumers should read this book. It provides a lot of good example which you can adopt to your services.
Hey! I am not an experts in Business, but I am a books geek. I just want to share a little knowledge of what i have encountered in the book to you. But I believe that this book really help you.
” Miss a meal if you have to, but don’t miss a book” said Jim Rohn, American entrepreneur and motivator. 🙂 🙂